Work:
EMC
- Houston, Texas Area since Aug 2011
-
Delivery PMO Lead
EMC
Oct 2006 - Aug 2011
-
Designated Support Sr. Manager
EMC
- Houston, Texas Area Jan 2004 - Oct 2006
-
Sr. Staff Designated Support Engineer
Documentum
- Toronto, Canada Area Nov 2002 - Jan 2005
-
Documentum Sr. Support Engineer
Education:
California State University-Chico 1999 - 2000
MBA, MBA with emphasis in Information Systems
Universidad de Los Andes 1991 - 1997
BSc, Civil Engineering
Skills:
Oracle, SharePoint, SharePoint Designer, InfoPath, Documentum, Enterprise Content Management, Customer Relations, Web Content Management, Organizational Change Management, Organizational Change, Operations Management, Customer Support, Escalation Management, Program Management, Project Management, HTML, JavaScript, SQL, XML, XSLT, XPath, CSS, Dashboards, Excel, InfoPath Forms, Microsoft SQL Server, Taxonomy, Salesforce.com, Salesforce.com Consulting, Incident Handling, Management, Agile Project Management, Enterprise Architecture, SaaS
Honor & Awards:
- 2005 Employee of the year at EMC
- 1999 Winner of Rotary International Goodwill Scholarship