Work:
TDARX, Inc.
NOC Manager/Service Desk Manager/Local Dispatch Manager
Education:
Forsyth Technical Community College - Winston-Salem, NC
AAS in Information Technology
Forsyth Technical Community College - Winston-Salem, NC
AAS in Business Administration
Skills:
Project Management Cisco VOIP: Call Manager & UCCX Deployment/Management Ticketing Systems: Zendesk, Salesforce, CA Good Data Reporting BOSS Helpdesk System Service Now Helpdesk System Track-IT Helpdesk System Windows: 8, 7, XP, older releases Office Suites: 2013, 2010, 2003, XP Multi-Vendor Desktops & Laptops Server Builds/Deployment Citrix iPhone, Android, Blackberry Go To Assist Remote PC Mgmt.