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Customer Service Representative (Diplomat) Legacy Wachovia/Wells Fargo - Miami, FL
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Teleservice Representative

Professional with 3+ years customer service/call center experience with several companies and industries Handled 100+ inbound calls on a daily basis Resolved customer service inquiries such as: benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, Explanation of Benefits, and claim information Toggled between several computer screens/programs at the same time while helping customers Handled escalated situations in a professional manner Responsible for meeting established productivity, schedule adherence, and quality standards Responsible for working in both Order Entry and Customer Service complying with the needs of the company Responsible for placing orders, resolving complex customer service issues, and provide information and order services to customers Strict attention to detail with ability to multi task in a fast paced environment Strong listening, organizational, and problem resolution skills Excellent communication skills both verbal and written Proficient with MS Word, Excel, PowerPoint, Outlook, and Internet Navigation Available to interview and start immediately

operations clerk 2 at Wachovia, A Wells Fargo Company

Banking