Position:
Business Analyst at inContact
Location:
Greater Salt Lake City Area
Work:
inContact
since Nov 2011
-
Business Analyst
Education:
Brigham Young University 2004 - 2009
Bachelors Degree, Psychology
Utah Valley University 2006 - 2007
No degree, just some classes, Computer and Information Sciences, General
Salt Lake Community College 2002 - 2003
Associates in General Studies, Psychology & Computer Science
Bingham High School 1996 - 1999
High School Diploma, With a focus on Computer Science, Music, Drama
Skills:
Business Analysis, Business Planning, Software Project Management, Knowledge Management, Professional Services, Technical Documentation, Technical Writing, SQL, Customer Service, Call Center, Microsoft Office, Outlook, PowerPoint, Google Docs, Microsoft Excel, Leadership, Strategic Communications, Management, Microsoft Word, Process Optimization, Process Automation, Telecommunications, Industry Research, Communication Strategy, KCS Certified Publisher, Content Management Strategy, Database Analysis, Project Planning, Customer Experience, Process Improvement, Data Analysis, ACD, CTI, Account Management, CRM, IVR, Troubleshooting, Project Management, Salesforce.com, Contact Centers, SaaS, Content Management, Telephony, Call Centers, Workforce Management, Customer Satisfaction, Databases, Cloud Computing, Quality Assurance, Enterprise Software
Certifications:
KCS Certified Publisher, Knowledge Centered Support (KCS) Academy
Certified Associate in Project Management (CAPM), Project Management Institute (PMI)