DR. RUSSELL D CUNNINGHAM, DDS MD
Dentist at Lakeway Centre Ct, Austin, TX
License number
Texas 20912
Category
Dentist
Type
Oral and Maxillofacial Surgery
Address
Address
1 Lakeway Centre Ct, Austin, TX 78734
Phone
(512) 263-9544
(512) 263-9549 (Fax)
(512) 498-0114
(512) 467-0363 (Fax)
(512) 263-9549 (Fax)
(512) 498-0114
(512) 467-0363 (Fax)
Professional information
Oral Surgeon At Austin Oral &Amp; Maxillofacial Surgery
Position:
Oral surgeon at Austin Oral & maxillofacial Surgery
Location:
Austin, Texas Area
Industry:
Medical Practice
Work:
Austin Oral & maxillofacial Surgery
-
Oral surgeon
Dr. Russell D Cunningham, Austin TX - MD (Doctor of Medicine)
Specialties:
Oral & Maxillofacial Surgery
Age:
51
Address:
711 W 38Th St, Austin 78705
(512) 454-6725 (Phone)
Austin Oral/Maxillofacial Sgy
1 Lakeway Centre Ct STE B, Lakeway 78734
(512) 263-9544 (Phone)
Austin Oral Surgery
1704 Fm 1431 STE 1704, Marble Falls 78654
(830) 798-1054 (Phone)
(512) 454-6725 (Phone)
Austin Oral/Maxillofacial Sgy
1 Lakeway Centre Ct STE B, Lakeway 78734
(512) 263-9544 (Phone)
Austin Oral Surgery
1704 Fm 1431 STE 1704, Marble Falls 78654
(830) 798-1054 (Phone)
Languages:
English
Hospitals:
711 W 38Th St, Austin 78705
Austin Oral/Maxillofacial Sgy
1 Lakeway Centre Ct STE B, Lakeway 78734
Austin Oral Surgery
1704 Fm 1431 STE 1704, Marble Falls 78654
Austin Surgical Hospital
3003 Bee Caves Rd, Austin 78746
Austin Oral/Maxillofacial Sgy
1 Lakeway Centre Ct STE B, Lakeway 78734
Austin Oral Surgery
1704 Fm 1431 STE 1704, Marble Falls 78654
Austin Surgical Hospital
3003 Bee Caves Rd, Austin 78746
Russell Drew Cunningham, Lakeway TX
Specialties:
Oral Surgeon
Address:
1 Lakeway Centre Ct, Lakeway, TX 78734
Customer Problem Escalation Predictor
US Patent:
2011027, Nov 3, 2011
Filed:
Apr 30, 2010
Appl. No.:
12/770819
Inventors:
Russell E. Cunningham - Austin TX, US
Jason W. Hayes - Universal City TX, US
Satish K. Rao - Austin TX, US
Jason W. Hayes - Universal City TX, US
Satish K. Rao - Austin TX, US
Assignee:
IBM Corporation - Armonk NY
International Classification:
G06Q 10/00, G06F 15/18, G06N 3/08, G06N 5/02
US Classification:
705304, 706 12, 706 52, 706 25
Abstract:
The likelihood of a problem report being escalated to a critical status in a customer service environment is predicted by receiving historical Problem Management Records for which associated problems have been resolved and final criticality statuses have been determined, analyzing the historical Problem Management Records using at least one trainable data mining process to produce a prediction output for each historical Problem Management Record, validating the prediction output against the final criticality statuses, training the data mining process according to the validation, and, subsequently, analyzing an unresolved Problem Management Record by the trained analysis module to produce a prediction indicator and a confidence indicator for unresolved Problem Management Record to be re-classified as critical status. The unresolved Problem Management Record is escalated to critical status level responsive to the prediction indicator and the confidence indicator exceeding a predetermined threshold.