ROMEO MAGALONG
Engineers in Denver, CO

Client Service Manager at Avaya Incorporated

Telecommunications

Avaya Incorporated since Jun 2007 - Client Service Manager Avaya Jun 2006 - Jun 2007 - Converged Switch Backbone Engineer Avaya Nov 2001 - Jun 2006 - Systems Application Specialist Avaya Aug 1999 - Nov 2001 - Systems Support Specialist Developmental Disabilities Resource Center Aug 1997 - Aug 1999 - Supported Living Consultant Jefferson County Community Center for Developmental Disabilities Aug 1993 - Aug 1997 - Quality Living Options Counselor University of Colorado at Boulder Aug 1991 - Aug 1993 - Counselor - Ethnic Student Support Program

Regis University 2008 - 2013
Masters of Business Administration, General Business Regis University 2003 - 2005
Masters of Science, Computer Information Technology University of Colorado Boulder 1989 - 1993
Bachelor of Arts, Psychology

Customer Service, Avaya, Telecommunications, Customer Satisfaction, Escalation, Problem Solving, Troubleshooting, Customer Relations, Service Delivery, Account Management, SLA, Coordination, Unified Communications, Telephony, Networking, IP, IVR, Switches, Sla, VoIP, SIP, Call Centers, Technical Support, Project Management, ACD, LAN-WAN, Managed Services, Servers, Hardware, Contact Centers

Management training, organizational development, strategic planning, new technology, professional networking, classic Ford Mustangs, and Avid golfer.

Master of Science, Regis University, Honors Graduate 4.0 GPA. Earned various company awards for quality, efficiency and customer service excellence. Who's Who in America 1988-1989