ROBERT T WHITE
Nursing at Herrick Dr, Jacksonville, FL

License number

Florida 145138

Issued Date

Mar 5, 2007

Effective Date

Jan 14, 2014

Expiration Date

Dec 31, 2011

Professional information

Account Management At Northgatearinso

Position:

Account Management at NorthgateArinso, Director of Client Services at Convergys Corporation (HRM division)

Location:

Jacksonville, Florida Area

Industry:

Outsourcing/Offshoring

Work:

NorthgateArinso since Jan 2007 - Account Management Convergys Corporation (HRM division) since 2003 - Director of Client Services Convergys Jun 2004 - Jan 2007 - Director, Global Operations Convergys 2003 - 2004 - Director, Regional Operations Convergys 2002 - 2003 - Sr. Mgr, Business Operations Convergys 1999 - 2002 - Sr. Manager, Process Improvement

Education:

Southern Illinois University, Carbondale
BS, Workforce Education and Development

President At R. G. White Construction, Inc.

Position:

President at R. G. White Construction, Inc.

Location:

Jacksonville, Florida Area

Industry:

Construction

Work:

R. G. White Construction, Inc. - President

Interests:

Historic restoration, anything outdoors

Honor & Awards:

Florida Preservation Award from Florida Trust for Historic Preservation Historic Preservation Award from The Jacksonville Historic Preservation Commission.

Chairman Of The Board At Bbva Compass

Position:

Chairman of the Board at BBVA Compass

Location:

Jacksonville, Florida Area

Industry:

Financial Services

Work:

BBVA Compass - Chairman of the Board

Robert White - Jacksonville, FL

Work:

Family Dollar
Cashier United Parcel Service - Jacksonville, FL
Supervisor United Parcel Service - Jacksonville, FL
Sorter/Pickoff United Parcel Service - Jacksonville, FL
Loader/Package handler

Education:

Florida State College at Jacksonville - Jacksonville, FL
Bachelors in Supervision and Management

Robert White - Jacksonville, FL

Work:

Bealls Inc
Merchandise Manager Target Corp
Logistics Team Lead Target Corp
Real Estate Appraiser Practice Works Inc
Software, hardware, network technician

Education:

University of Phoenix
Bachelor of Science in Business Axia College
Associates of Arts in Business Americas Real Estate Academy
Real Estate

Robert White - Jacksonville, FL

Work:

Clara White Mission
Residential Advisor

Education:

Florida State College at Jacksonville - Jacksonville, FL
none in general studies

Owner At White, Robert Cleaning Contractor

Position:

owner at White, Robert Cleaning Contractor

Location:

Jacksonville, Florida Area

Industry:

Human Resources

Work:

White, Robert Cleaning Contractor - owner

Robert White

Location:

Jacksonville, Florida Area

Industry:

Military

Program Performance Management System

US Patent:

2004013, Jul 15, 2004

Filed:

Jul 22, 2003

Appl. No.:

10/624283

Inventors:

Cindy Whitacre - Jacksonville FL, US
Myra Royall - Jacksonville FL, US
Tom Olsen - Salt Lake City UT, US
Tina Schulze - Saint Charles MO, US
Robert White - Jacksonville FL, US
Nancy Newman - Jacksonville FL, US

International Classification:

G06F017/60

US Classification:

705/011000

Abstract:

A Program Performance Management (PPM) system enforces consistency in feedback and coaching to employees across the organization lower attrition through improved morale and job satisfaction. Employees are empowered because they can review their status and thus feel that they have more control over their ratings. Consistency in performance data is maintained across an enterprise. Management insights are gained by comparisons made across projects, programs, and Business Units on standardized measures, thereby enabling accountability at all levels. Integration of quantitative information and qualitative assessments of Customer Management System (CMS) agents performance is summarized and plotted in an intuitive fashion, with feedback acknowledgements and reviews tracked for management. Team leaders have a scorecard interface to efficiently supervise their team members. Agents have access to a dashboard that provides up to date and intuitive indications of their performance and that of their fellow team members.