Inventors:
S. Starnes - Tucson AZ, US
Robert Squire - Tucson AZ, US
International Classification:
G06F017/60
Abstract:
A software tool for determining variable compensation for customer service agents is provided. The current variable compensation level is presented to agents in real time, based on each agent's performance relative to a cohort including the agent. The agents may also easily determine variable compensation levels based on hypothetical performance levels by direct manipulation of the user interface of the software tool.