Position:
Director of Housekeeping at Wyndham Worldwide
Work:
Wyndham Worldwide
- Wyndham Hotel Group New York since May 2013
-
Director of Housekeeping
Vornado Realty Trust
- Hotel Management - New York Oct 2012 - May 2013
-
Interim Rooms Operations Manager
Interstate Hotels & Resorts
- San Francisco Bay Area Jun 2011 - Aug 2012
-
Guest Services Manager
InterContinental Hotels Group
- San Francisco Bay Area May 2010 - Aug 2012
-
Task Force Interim Generalist/Rooms
Hospitality Partners/Courtyard by Marriott Capitol Hill-Navy Yard
- Washington D.C. Metro Area Feb 2009 - Mar 2010
-
Executive Housekeeper
Highgate Hotels/Westin San Francisco Market Street
- San Francisco Bay Area Nov 2007 - Feb 2009
-
Assistant Director of Housekeeping
Pyramid Advisors/Hilton San Francisco Fisherman's Wharf
- San Francisco Bay Area Oct 2006 - Nov 2007
-
HHonors Guest Services Manager
InterContinental Hotels Group/Holiday Inn Fisherman's Wharf
- San Francisco Bay Area Oct 2005 - Oct 2006
-
Guest Services Supervisor-Crew&Group Accounts/Guest Service Agent
Siri Property Group/Hotel 31 NYC & Hotel 17 NYC
- New York, New York Mar 1996 - Sep 2005
-
Front Office Manager (Previously Housekeeping Mgr and Night Auditor)
Bates USA
- New York, New York 1993 - 1996
-
Spot Broadcast Buyer
McCann-Erickson Worldwide
- New York, New York 1991 - 1993
-
Media Buyer
Education:
Baruch College 2001 - 2003
Certified Real Estate Salesperson, New York, Real Estate Finance
University of Florida 1987 - 1991
Skills:
Housekeeping, Clean Rooms, Hotel Management, Training & Development, New Yorker, Frontline Management, Front to Back Office, Underperforming Rooms Operations, Hotels, Front Office, Rooms Division, Hospitality, Union Relations, Union Labor, Union Experience, Leadership, Hospitality Industry, Food & Beverage, Customer Satisfaction, Hospitality Management, Customer Service, Property Management Systems, Micros, Fine Dining
Interests:
Food & Wine, Hotel Lobbies, Reading, Current Events, Movies, Fashion, and Real Estate.
Honor & Awards:
Spirit of Hilton Award, 2007 for achieving a Top 25 property in year over year Front Office score improvement
2011 IHG Guest Relations Top 3rd Fee Award/Incentive for higher guest satisfaction ratio and increased problem resolution at Holiday Inn Express San Francisco
Certifications:
New York City Fire Safety Director, FDNY (Fire Department City of New York)
New York State Security License, New York Department of State
NYS Real Estate License, New York Department of State