Position:
Sr. IT Analyst, Exelon IT I&O Client Services, PECO at Icon Information Consultants, IT Service Delivery Manager (contractor) at Exelon Corporation
Location:
Greater Philadelphia Area
Industry:
Information Technology and Services
Work:
Icon Information Consultants
since Jul 2013
-
Sr. IT Analyst, Exelon IT I&O Client Services, PECO
Exelon Corporation
since 1998
-
IT Service Delivery Manager (contractor)
Augment Consulting Management Services
- Greater Philadelphia Area Oct 2012 - Jun 2013
-
East Region Managing Lead for Exelon/CSC
Exelon Corporation/Computer Sciences Corporation/Augment Services
Jan 1998 - Jun 2013
-
IT Service Delivery Manager
CC-OPS
Nov 2008 - Sep 2012
-
IT Service Delivery Manager
OAO Technology Solutions
Jun 2000 - Oct 2008
-
Master Desktop Technician
Inacom
1998 - 2000
-
Technical Analyst
Philadelphia School of Psychoanalysis/Philadelphia Consultation Center
Jan 1993 - Jan 1998
-
Administrator
Education:
Walnut Hill College 1991 - 1992
Associate, Management
Walnut Hill College (The Restaurant School) 1991 - 1992
Associate's, Management
Solebury School 1985 - 1986
Skills:
Documentation, Software Installation, Deployment, Desktop Support, Administration, SLA, IT Service Management, Active Directory, Process Improvement, Microsoft Office, Change Management, Customer Service, Customer Relations, Service Delivery, Customer Satisfaction, Sla, System Deployment