Position:
Global Service Desk Team Lead (Discover) at Randstad Technologies US
Industry:
Information Technology and Services
Work:
Randstad Technologies US
- New Albany, OH since Aug 2010
-
Global Service Desk Team Lead (Discover)
Image Processing Systems
- Columbus, Ohio Area Oct 2006 - Jul 2010
-
Supervisor/PC Technical Specialist
Teleperformance
- Columbus, Ohio Area Sep 2006 - Oct 2006
-
Verizon Consumer Technical Support Agent
Heritage Community Services
- North Charleston, SC Sep 2001 - Aug 2006
-
Technology Specialist
Education:
University of South Carolina-Columbia 1996 - 2000
B.A, Journalism and Mass Communication; Public Relations; Sociology
Hillcrest High School 1992 - 1995
Diploma, General
Skills:
Computer Hardware, Troubleshooting, Software Installation, Lotus Notes, XP, Hardware, Printers, Windows, Customer Service, Employee Training, Management, Social Media, Creative Writing, Technical Support, Technical Writing, Technology, Mobile Devices, Mobile Technology, Disaster Recovery, Training, Human Resources, Operating Systems, Citrix
Interests:
Poetry,Writing,Sports,Music (R&B/Soul, Jazz, Hip-Hop(Clean) & Christian/Gospel/Rap) ,Gaming, Automobiles, Technology (Mobile & Desktop)
Awards:
Mid-Ohio HDI Analyst of the Year 2011 Nominee
Mid-Ohio HDI
Service Excellence Program for Contributions to the Delivery of Service
Recognized by the Technisource Service Excellence Program for Contributions to the Delivery of Service for June 2011