Work:
Automatic Data Processing (ADP)
Solution Center Consultant
Columbia University Information Technology (CUIT) - New York, NY
Technical Support Associate
Swarthmore College Information Technology Services (ITS) - Swarthmore, PA
Residential Technical Associate Manager
Swarthmore College Information Technology Services (ITS) - Swarthmore, PA
Technical Support Associate
Swarthmore College Information Technology Services (ITS)
Residential Technical Associate
Education:
Columbia University - New York, NY
Master of Arts in Contemporary Lit and Culture
Swarthmore College - Swarthmore, PA
Bachelor of Arts in English Literature
Skills:
Application, OS, and Hardware support on Mac and PC Proficient in Microsoft Office Suite, LiveMeeting Operating Systems: Windows (XP, Vista, Windows 7), Mac OS X (10.3 - 10.6), Linux (Ubuntu, Kubuntu, Xubuntu), iOS, Blackberry 7, WP7, Android Knowledge of Unix code, command line, shell script, and bash scripting, Active Directory, Domain and user account administration Bomgar, Teamviewer remote support tools Conversant with Google services, Google+, Gmail, Docs, Calendar, Chrome, Music, Talk, Books, Goggles, Maps, Translate, Wallet, Market, Android Proficiency in ATS, (Applicant Tracking Systems), Oracle CRM Database, Siebel CRM, Cornerstone Knowledge Management Systems, Lumin Knowledgebase