Position:
SVP, Sr Service Delivery Manager at Bank of America
Location:
Jacksonville, Florida Area
Work:
Bank of America
- Jacksonville, Florida Area since Jan 2002
-
SVP, Sr Service Delivery Manager
Exervio Management Consulting
- Charlotte, North Carolina Area Apr 2000 - Jan 2002
-
Sr. Consultant
Accenture Management Consulting
- Charlotte, North Carolina Area Feb 1997 - Apr 2000
-
Consultant
Education:
University of North Carolina at Chapel Hill 1993 - 1996
BA, Public Policy and Analysis
Skills:
Process Improvement, Consulting, Operations Management, Testing, Strategy, Enterprise Software, Banking, Call Center, Strategic Planning, Call Centers, Six Sigma
Interests:
Youth Soccer, helping others grow and develop personally and professionally | Visioning, Strategic Planning, Talent Management, Service Delivery, Service Excellence, Operations Management, Customer Experience, Customer Process Improvement, Six Sigma Process Improvement, Sales & Service Transformation, Strategic Partnerships, Teambuilding, Leadership and Change Management,