ROBERT GEORGE AYALA
Pilots at 15 St, Fort Lauderdale, FL

Director of New Patient Enrollment at Liberty Medical an Express Scripts Company

Health, Wellness and Fitness

Liberty Medical an Express Scripts Company - Port Saint Lucie, FL since Mar 2010 - Director of New Patient Enrollment eDiets.com - Fort Lauderdale, FL Jan 2008 - Mar 2010 - Director of Call Center Operations HealthFair - Orlando, Florida Area 2007 - 2008 - Call Center Director Sallie Mae - Panama City, Florida Area 2004 - 2006 - Private Credit Manager Quick Linx 2000 - 2004 - Customer Service and Sales Director Starwood Hotels & Resorts Worldwide, Inc. 1998 - 2000 - Operations Manager Precision Response Corporation 1997 - 1998 - Operations Manager Sprint Telecenters 1993 - 1997 - Call Center Manager

Call Center, Workforce Management, Coaching, Metrics, Sales Management, Data Analysis, Business Strategy, Predictive Dialers, IVR, Healthcare, Healthcare Industry, PBM, Outsourcing, Vendor Management, Cross-functional Team Leadership, Process Improvement, Team Building, Project Management, Problem Solving, Analytical Skills, Leadership, Call Centers, Recruiting, Performance Management, Call Center Development, Pharmacy Benefit Management, Six Sigma, Training, Strategy, CRM, Customer Satisfaction, Operations Management, Strategic Planning, Project Planning, Forecasting, Analysis, Management, Customer Retention, Customer Experience, Business Process Improvement, Sales, Budgets, Customer Service, Marketing, Time Management, Negotiation, Executive Management, Inbound Marketing, Account Management

President's Award 2011
Medco
Achieved 2011 “President’s Award” for top performance and achievements
Leading by Example
Medco
Awarded for showing exemplary leadership through a difficult project implementation