Work:
Cisco
Sep 2004 - Jul 2011
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Technical Leader
Cisco
Jun 1999 - Sep 2004
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Subject Matter Expert
Cisco
Aug 1997 - Aug 1998
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Senior Manager San Jose ISP team
Cisco
Sep 1996 - Aug 1997
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Customer Support Eng (Escalation Team)
Cisco
Jun 1995 - Sep 1996
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Customer Support Eng (IBM Team)
Cisco
May 1994 - Jun 1995
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Customer Assurance Territory Manager
Cisco
Apr 1993 - May 1994
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Systems Engineer
Texaco
Jan 1990 - Mar 1993
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DTP, Network Admin, Project Manager
Education:
Eastern Michigan University 1979 - 1985
BS, Political Science
Skills:
Project Management, Technical Writing, Team Building, Program Management, Cisco Technologies, Team Leadership, Networking, Cisco IOS, Cross-functional Team Leadership, Process Improvement, Management, Analysis, FrameMaker, Testing, Product Management, Strategy, Customer Satisfaction, Troubleshooting, Software Documentation, Leadership, Start-ups, Routing, Integration, System Administration, Training, IP, Routers, VoIP, Cisco Routers, Telecommunications
Interests:
Running, hiking, mountain biking, skiing, and flying remote control airplanes