Position:
Senior Vice President – Risk, Business Controls & Regulatory Executive at Bank of America, Operations Executive at Bank of America
Location:
Charlotte, North Carolina
Work:
Bank of America
- Charlotte, North Carolina since Dec 2011
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Senior Vice President – Risk, Business Controls & Regulatory Executive
Bank of America
since Dec 2011
-
Operations Executive
Bank of America
- P&L responsibility for the $654 million retail banking customer service operatio Apr 2006 - Dec 2011
-
Senior Vice President – Global Contact Center Operations
Bank of America
- Charlotte, North Carolina Mar 2004 - Apr 2006
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Vice President - Contact Center Resource Planning
IBM
- London, United Kingdom Mar 2003 - Mar 2004
-
Management Consultant, Financial Services Operations & Strategy
PwC
- Nashville, TN Feb 1999 - Mar 2003
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Management Consultant, Financial Services Operations & Strategy
Kable News Company
- Mt. Morris, IL Feb 1995 - Feb 1999
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Director of Customer Service
Comdata
- Brentwood, TN Dec 1989 - Feb 1995
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Manager, Customer Support Services
US Army
- Ft. Campbell, KY May 1984 - Dec 1989
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Telecommunications System Technician
Education:
Northern Illinois University
Master of Business Administration (MBA), Organizational Leadership
Trevecca Nazarene University
Bachelor of Arts (BA), Human Resources Management