Robert F. Feiner
Engineering at Mt Bonnell Rd, Austin, TX
License number
Louisiana EI.0014079
Issued Date
Jan 1, 1900
Expiration Date
Mar 31, 2010
Category
Civil Engineer
Address
Address
6010 Mount Bonnell Rd, Austin, TX 78731
Professional information
Apparatus And System For Monitoring And Managing Equipment And Services
US Patent:
2006007, Apr 6, 2006
Filed:
Sep 28, 2004
Appl. No.:
10/952456
Inventors:
Douglas Schmitt - Round Rock TX, US
Robert Feiner - Austin TX, US
Richard Nguyen - Austin TX, US
Robert Feiner - Austin TX, US
Richard Nguyen - Austin TX, US
International Classification:
G06Q 30/00
US Classification:
705026000
Abstract:
A control center is provided that enables the monitoring of the delivery of parts and/or technicians to a customer's location to correct a problem. The control center is provided with a monitoring tool that enables representatives of one or more organizations to act, in a coordinated fashion, to solve the problem encountered by the customer. The monitoring tool is provided with communications facilities that enable the representatives to acquire and maintain contact with one another and/or with the customer. Real-time data analysis is provided to the monitoring tool for display to the representatives. The real-time data can be used to ensure compliance with contractual obligations, and to ensure the quality of services provided to the customer. Moreover, the control center, because of its communications and real-time data synthesis capabilities, enables a different approach to solving customer problems by organizing resources in a different and more streamlined manner.
Proactive Field Resource Planning Application
US Patent:
2008005, Mar 6, 2008
Filed:
Aug 30, 2006
Appl. No.:
11/468337
Inventors:
Yogesh Lund - Round Rock TX, US
Robert Feiner - Austin TX, US
Frank Shattuck - Austin TX, US
Robert Feiner - Austin TX, US
Frank Shattuck - Austin TX, US
International Classification:
H04L 12/56
US Classification:
370400
Abstract:
A comprehensive and flexible method for predicting field service head count requirements for optimized field delivery is disclosed. The headcount model predicts how many field service resources (be they internal resources or partner resources) are needed both for a particular timeframe and at a particular location. E.g., the resources can be predicted by quarter and as well as by geographic location (e.g., a city or region in the USA).
Robert Feiner
Location:
Austin, Texas Area
Industry:
Computer Hardware