ROBERT E FROST
Barber in Maynard, MA
License number
Massachusetts 16322
Expiration Date
Dec 31, 1985
Type
Master Barber License
Address
Address
Maynard, MA 01754
Professional information
Director Technical Support At Intronis
Position:
Director of Client Services and Technical Support at Intronis
Location:
Greater Boston Area
Industry:
Computer Software
Work:
Intronis
- Chelmsford, MA since Jun 2012
-
Director of Client Services and Technical Support
Acronis, Inc
May 2008 - Sep 2012
-
Sr. Director of Support and Global Client Relations
Monster Worldwide
- Maynard, Ma Apr 2004 - May 2008
-
Senior Call Center Manager
PFPC
- Westborough, MA Jan 1999 - Oct 2003
-
Senior Investment Specialist
Education:
Framingham High School 1989 - 1993
Diploma
Diploma
Awards:
2011 Global Call Center of the Year
International Customer Management Institute
ICMI strives to recognize call centers around the world that most embody call center excellence. Each year, our Elite Selection Committee chooses the "best-of-the-best" to honor the call center's success with our highly coveted Global Call Center of the Year Award. •Strategic Value: The call center that takes home this trophy is one that both understands and contributes to the organization’s strategic goals. It’s not simply a matter of aligning with the organization’s vision or mission statement, but how the center shapes (e.g., through intelligence, revenue, customer loyalty) and enables the organization’s success.
2012 Best Small Call Center of the Year Award
Russian Call Center Guru Community
The Crystal Headset award for Best Small Call Center of the Year is the most prestigious award in Russia for recognizing companies for an exceptional level of customer support. The Russian Call Center Guru Community has been awarding the Crystal Headset to the best customer support teams since 2005. These annual awards have since grown to become an industry standard, recognizing customer support excellence across Russia and 9 other countries in Eastern Europe. In 2012, the judges received 223 nominations from businesses across the region
Best Customer Support Award at ASCII Chicago Summit
ASCII
Voted on by attendees of ASCII’s 2012 Success Summit in Chicago, the prestigious honor recognizes Intronis for its unwavering commitment to the IT channel and unrivaled best practices around customer support. The award was presented to Intronis Vice President of Channel Development Ted Roller during the event’s closing ceremonies. “In the IT channel, it all comes down to having the right technology, enablement resources and support mechanisms in place to help your partners be successful now and in the future,” said Roller, who was recently named one of the IT channel’s leading managed services provider (MSP) executives in the 2012 MSPmentor 250 list. “Intronis goes to great lengths to support our partners throughout the entire sales cycle, and is pleased to once again be recognized by ASCII members for offering the best customer support in the IT channel.” In July 2012, Intronis was awarded its seventh Best Revenue Generator Award by ASCII. Intronis also earned awards for Best Customer Support earlier this year in Orlando and Los Angeles and was named the ASCII 2011 Vendor of the Year for enabling ASCII members grow their revenue and more effectively serve their customers. To learn, see and hear more about Intronis online, follow the channel-friendly cloud backup and recovery innovator on Facebook and Twitter. About the ASCII Group The ASCII Group, Inc., headquartered in Bethesda, Maryland, was established in 1984, with additional offices in Canada and the UK. ASCII is the largest paying community of independent computer solution providers in the world with more than 2,000 members and system wide end-user sales of approximately $10.5 billion. ASCII provides technology tools, products and services to assist independent information technology resellers increase profits, reduce costs, and grow their respective businesses. For more information, please visit http://www.ascii.com or http://www.asciievents.com for more information on the ASCII 2012 Success Summits.
Best Customer Support Award at ASCII Chicago Summit
ASCII
BOSTON – October 31, 2012 – Intronis, Inc., provider of world-class cloud backup solutions for the IT channel, today announced it has earned its fourth Best Customer Support award from members of the ASCII Group, the world’s largest IT solution-provider community. Chosen by attendees of ASCII’s 2012 Success Summit in New Jersey, the honor recognizes Intronis for its relentless commitment to channel partners and industry revered best practices around customer support. The award was presented to Intronis Vice President of Channel Development Ted Roller during the event’s closing ceremonies. “Our U.S.-based technical support team is our front line for ensuring our channel partners’ success. Intronis partners know that when they contact us with a question or issue, they’ll be answered by a knowledgeable expert who can quickly provide the answers they need to get them back to work,” said Roller. “Customer support is an important part of our partner engagement model and helps us to deliver a solution that enhances the value of our channel partners’ services and lowers the Manhours per Gigabyte™ by saving them valuable time managing backups.” Intronis earned awards for Best Customer Support earlier this year in Orlando, Los Angeles and Chicago. It also received its seventh Best Revenue Generator Award during this year’s ASCII Success Summit in Washington D.C. Intronis was the ASCII Vendor of the Year for 2011 and was named a Top Contender in the ASCII Cup competition in 2012. Intronis continues to invest in the technology, people and enablement resources that channel partners need to successfully sell cloud backup and recovery solutions as a service to small and midsize businesses (SMBs). With thousands of channel partners, Intronis is renowned for offering turnkey, reliable solutions that meet the business needs of SMBs and make it easier for MSPs and IT service providers to generate profitable, recurring revenue streams.
International Customer Management Institute
ICMI strives to recognize call centers around the world that most embody call center excellence. Each year, our Elite Selection Committee chooses the "best-of-the-best" to honor the call center's success with our highly coveted Global Call Center of the Year Award. •Strategic Value: The call center that takes home this trophy is one that both understands and contributes to the organization’s strategic goals. It’s not simply a matter of aligning with the organization’s vision or mission statement, but how the center shapes (e.g., through intelligence, revenue, customer loyalty) and enables the organization’s success.
2012 Best Small Call Center of the Year Award
Russian Call Center Guru Community
The Crystal Headset award for Best Small Call Center of the Year is the most prestigious award in Russia for recognizing companies for an exceptional level of customer support. The Russian Call Center Guru Community has been awarding the Crystal Headset to the best customer support teams since 2005. These annual awards have since grown to become an industry standard, recognizing customer support excellence across Russia and 9 other countries in Eastern Europe. In 2012, the judges received 223 nominations from businesses across the region
Best Customer Support Award at ASCII Chicago Summit
ASCII
Voted on by attendees of ASCII’s 2012 Success Summit in Chicago, the prestigious honor recognizes Intronis for its unwavering commitment to the IT channel and unrivaled best practices around customer support. The award was presented to Intronis Vice President of Channel Development Ted Roller during the event’s closing ceremonies. “In the IT channel, it all comes down to having the right technology, enablement resources and support mechanisms in place to help your partners be successful now and in the future,” said Roller, who was recently named one of the IT channel’s leading managed services provider (MSP) executives in the 2012 MSPmentor 250 list. “Intronis goes to great lengths to support our partners throughout the entire sales cycle, and is pleased to once again be recognized by ASCII members for offering the best customer support in the IT channel.” In July 2012, Intronis was awarded its seventh Best Revenue Generator Award by ASCII. Intronis also earned awards for Best Customer Support earlier this year in Orlando and Los Angeles and was named the ASCII 2011 Vendor of the Year for enabling ASCII members grow their revenue and more effectively serve their customers. To learn, see and hear more about Intronis online, follow the channel-friendly cloud backup and recovery innovator on Facebook and Twitter. About the ASCII Group The ASCII Group, Inc., headquartered in Bethesda, Maryland, was established in 1984, with additional offices in Canada and the UK. ASCII is the largest paying community of independent computer solution providers in the world with more than 2,000 members and system wide end-user sales of approximately $10.5 billion. ASCII provides technology tools, products and services to assist independent information technology resellers increase profits, reduce costs, and grow their respective businesses. For more information, please visit http://www.ascii.com or http://www.asciievents.com for more information on the ASCII 2012 Success Summits.
Best Customer Support Award at ASCII Chicago Summit
ASCII
BOSTON – October 31, 2012 – Intronis, Inc., provider of world-class cloud backup solutions for the IT channel, today announced it has earned its fourth Best Customer Support award from members of the ASCII Group, the world’s largest IT solution-provider community. Chosen by attendees of ASCII’s 2012 Success Summit in New Jersey, the honor recognizes Intronis for its relentless commitment to channel partners and industry revered best practices around customer support. The award was presented to Intronis Vice President of Channel Development Ted Roller during the event’s closing ceremonies. “Our U.S.-based technical support team is our front line for ensuring our channel partners’ success. Intronis partners know that when they contact us with a question or issue, they’ll be answered by a knowledgeable expert who can quickly provide the answers they need to get them back to work,” said Roller. “Customer support is an important part of our partner engagement model and helps us to deliver a solution that enhances the value of our channel partners’ services and lowers the Manhours per Gigabyte™ by saving them valuable time managing backups.” Intronis earned awards for Best Customer Support earlier this year in Orlando, Los Angeles and Chicago. It also received its seventh Best Revenue Generator Award during this year’s ASCII Success Summit in Washington D.C. Intronis was the ASCII Vendor of the Year for 2011 and was named a Top Contender in the ASCII Cup competition in 2012. Intronis continues to invest in the technology, people and enablement resources that channel partners need to successfully sell cloud backup and recovery solutions as a service to small and midsize businesses (SMBs). With thousands of channel partners, Intronis is renowned for offering turnkey, reliable solutions that meet the business needs of SMBs and make it easier for MSPs and IT service providers to generate profitable, recurring revenue streams.