Robert D Morris
Psychologist in Decatur, GA
License number
Georgia PSY000872
Issued Date
Jun 24, 1983
Renew Date
Oct 23, 2016
Expiration Date
Dec 31, 2018
Category
Psychology
Type
Psychologist
Address
Address
Decatur, GA
Professional information
Speaker Adaptation
US Patent:
2013029, Nov 7, 2013
Filed:
May 3, 2012
Appl. No.:
13/463104
Inventors:
Jon A. Arrowood - Smyrna GA, US
Robert W. Morris - Decatur GA, US
Marsal Gavalda - Sandy Springs GA, US
Robert W. Morris - Decatur GA, US
Marsal Gavalda - Sandy Springs GA, US
Assignee:
Nexidia Inc. - Atlanta GA
International Classification:
H04M 1/64
US Classification:
379 8801
Abstract:
A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms. Speech processing is performed on at least some of the media files to identify putative instances of at least some of the plurality of terms. Each putative instance is associated with a hit quality that characterizes a quality of recognition of the corresponding term. One or more call center agents for performing speaker adaptation are determined, including identifying call center agents that are associated with at least one media file that includes one or more putative instances with a hit quality below a predetermined threshold. Speaker adaptation is performed for each identified call center agent based on the media files associated with the identified call center agent and the identified instances of the plurality of terms.