Robert Craig Murphy
Engineers at Crestedge Ct, Colleyville, TX

License number
Colorado 16334
Issued Date
Jun 21, 1979
Renew Date
Jan 1, 2006
Expiration Date
Dec 31, 2007
Type
Professional Engineer
Address
Address
1716 Crestedge Ct, Colleyville, TX 76034

Professional information

Robert Murphy Photo 1

Systems And Methods For Applying Customer Dna To Airline Service And Customer Relationship Management Environments

US Patent:
2004004, Mar 4, 2004
Filed:
May 20, 2003
Appl. No.:
10/441449
Inventors:
Eddie Cash - Carrollton TX, US
Anomah Ngu - Keller TX, US
Rudy DeWulf - Coppell TX, US
Mark Whitman - Grapevine TX, US
Ceryl Medua - Grapevine TX, US
Robert Murphy - Colleyville TX, US
Karen Carter - Southlake TX, US
Richard Sharp - Grapevine TX, US
Brian Wong - Flower Mound TX, US
Claudia Woodruff - North Richland Hills TX, US
Assignee:
Sabre Inc. - Southlake TX
International Classification:
G06F007/00
US Classification:
707/009000
Abstract:
A method, system and computer for sharing customer information, such as travel-based information, among a plurality of electronic storage facilities are provided. The travel-based information may include at least one of a travel profile, current trip information, customer service incident information, customer contact log data, customer service suggestion information, and prior trip information associated with the traveler. The travel-based information stored by the various storage facilities is cross-referenced by an identifier that is associated with a respective traveler and is maintained by a master data store. By accessing the travel-based information cross-referenced by a respective identifier, a comprehensive view of the travel-based information associated with the traveler designated by the respective identifier may be provided.