Position:
Regional Sales Vice President at Root Cause Solutions & Services, LLC, Call Center Operations Manager at TXU
Work:
Root Cause Solutions & Services, LLC
since Nov 2012
-
Regional Sales Vice President
TXU
since Feb 2011
-
Call Center Operations Manager
Hallmark Insurance Company
Jun 2010 - Apr 2011
-
Call Center Manager
21st Century Insurance
2004 - 2009
-
Senior Operations Manager
Comcast
2003 - 2004
-
Customer Care Call Center Manager
AdvancePCS
2001 - 2003
-
Customer Care Call Center Manager
THE HOME SERVICE STORE
2001 - 2001
-
Regional Director
CIGNA DENTAL HEALTH
1998 - 2001
-
Associate Director
GE CAPITAL CREDIT CORPORATION
Jan 1994 - Jan 1998
-
Commercial Regional Manager
GE CAPITAL CREDIT CORPORATION
1993 - 1998
-
Regional Manager
GE CAPITAL CREDIT CORPORATION
Jan 1993 - Jan 1994
-
Executive Account Representative
Education:
Cameron University
Bachelor of Business Administration, Management
Skills:
Resource Management, Quality Management, Process Improvement, Management Consulting, Call Center, Cross-functional Team Leadership, Management, Training, Recruiting, Customer Service, Talent Management, Data Analysis, Troubleshooting, Business Planning, Sales, Sla, Operations Management, Leadership, Customer Engagement