Inventors:
David Weiss - Glen Allen VA, US
Robert Steele - Richmond VA, US
Anand Ramamoorthy - Richmond VA, US
International Classification:
H04M003/42
Abstract:
Method for changing a previously assigned personal identification number using a voice response unit. The method includes receiving a new personal identification number input by a user interacting with the voice response unit, determining whether the new personal identification number is valid, and changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid.