RICHARD NG, LCSW
Social Work at Mission St, San Francisco, CA

Systems Application Engineer 5 at Wells Fargo

Information Technology and Services

Wells Fargo - San Francisco Bay Area since Apr 2012 - Systems Application Engineer 5 Steelwedge Software, Inc. - Pleasanton, CA Nov 2011 - Apr 2012 - Principal Technical Support Engineer Wells Fargo Bank - San Francisco Bay Area Jan 2010 - Jul 2011 - Systems QA Analyst 4 INT Technologies 2010 - 2011 - QA System Analyst 4 SUN MICROSYSTEMS INC Jan 2000 - Jan 2009 - Project Manager BP5/Situational Leader Sun Microsystems Mar 2004 - Sep 2005 - Technical Situation Manager Sun Microsystems Jan 2003 - May 2004 - Integrated Stack Support Team Engineer/Lead Technical Escalation Engineer Sun Microsystems Mar 2001 - Jan 2002 - Senior Technical Support Engineer iPlanet, the Sun-Netscape Alliance Mar 2000 - Feb 2001 - Technical Support Engineer Oracle Jan 1998 - Jan 2000 - Revenue Automation Manager United States Marine Corps Jan 1988 - Jan 1999 - Supply Administration Non-Commissioned Officer Oracle Jan 1996 - Jan 1998 - Senior Systems Analyst / Systems Analyst Oracle Jan 1996 - Mar 1996 - Systems Analyst Oracle Aug 1995 - Dec 1995 - DMD Sales Support/Contract Specialist Oracle Jan 1995 - Jul 1995 - PC/Doc Lead Order Administrator Oracle Aug 1994 - Dec 1994 - Order Administrator

Oracle SQL, XML Schema, Web Servers, Software Project Management, Desktop Management, Quality Assurance, Post-sales Support, Directory Server, Windows, Linux, Unix, Autosys, PL/SQL, Escalation Management, Troubleshooting, Business Analysis, Data Analysis, database, Databases, Oracle, Incident Handling, Software Documentation, Systems Management, Directory Services, Program Management, Requirements Analysis, Agile Methodologies, SDLC, Analysis, Management, Integration, Requirements Gathering, Visio, Microsoft SQL Server, Testing

Software Developer at PassMark Software, Freelance Web Developer at Self Employed

San Francisco Bay Area

Computer Hardware

PassMark Software since May 2010 - Software Developer Self Employed since Jul 2004 - Freelance Web Developer Therma-Wave May 2005 - Jul 2007 - Hardware Technical Support Engineer

Las Positas College 2007 - 2009
Oregon State University 1999 - 2004
Bachelor, Computer Engineer

Software Developer at PassMark Software, Freelance Web Developer at Self Employed

Computer Hardware

PassMark Software since May 2010 - Software Developer Self Employed since Jul 2004 - Freelance Web Developer Therma-Wave May 2005 - Jul 2007 - Hardware Technical Support Engineer

Las Positas College 2007 - 2009
Oregon State University 1999 - 2004
Bachelor, Computer Engineer

Staff Engineer at CEL Consulting

Civil Engineering

Skiing, Cycling

Computer Software

English, Cantonese

Innovation Award
Payments & Revenue Dept
Design the snapshot verification tool to collect 600+ unique customized game payments and receipt screenshots for all common browsers (IE,FF,chrome,safari) in 1 common place so that manual QAs can quickly verified all the UI views are displaying properly. What used to take 1 person to collect and test a sample size of 20 snapshots in a hour now can gather and glance thru 600 snapshots within 20 minutes. That's an increase of QA efficiency by a factor of 100x.

Computer Software

Wireless