Position:
Senior Vice President of Operations at JDA Technical Services Group
Industry:
Information Technology and Services
Work:
JDA Technical Services Group
since Jan 2013
-
Senior Vice President of Operations
Microsoft
- Redmond, WA ('00-'07) & Las Colinas, TX ('08-'12) Mar 2000 - Dec 2012
-
Premier Field Engineering - Americas Delivery Excellence Lead
Stream Global Services
- Dallas, TX Sep 1993 - Mar 2000
-
Client Services Manager
Dallas Sidekicks - Pro Indoor Soccer Team
- Dallas, TX Nov 1984 - Jun 1995
-
Trainer's Assistant
Education:
University of North Texas
MBA, Administrative Management
University of North Texas
BBA, Strategic Management & Marketing Management
Skills:
Customer Service, Call Center, Outsourcing, Procurement, Vendor Management, Contract Management, Customer Satisfaction, Account Management, Problem Solving, Strategic Sourcing, BPO, Service Delivery, Operations Management, Technical Support, Leadership, Contact Centers, Coaching, Team Building, Strategic Planning, Call Centers, Management, Training, Team Leadership, Customer Experience, Program Management, Project Management, Business Intelligence, Cross-functional Team Leadership, SaaS, Business Process Improvement, Process Improvement, CRM, Integration
Awards:
Management Excellence MVP Award
Sr VP of HR - Microsoft
Great People Great Performance
Corp VP-Customer Service & Support - Microsoft
Management Excellence Trailblazer Award
Corp VP-Talent & Org Capability - Microsoft
Gold Star
Corp VP-Customer Service & Support
Certifications:
COPC Registered Coordinator: Vendor Management Standard, Customer Operations Performance Center
Lean Six Sigma Yellow Belt