RICHARD H ROBERTS
Paramedic in Dowling Park, FL

Fl Dept. of Corrections
Distributed Computer Systems Analyst Fl. Dept. of Transportation
Computer Support Specialist Level 2 Anteon Corporation
Computer Operator II Service Zone
Senior Technician/Level II

Traviss Technical Center - Lakeland, FL
Certification in Computer Servicing Technology Lake Gibson High School - Lakeland, FL
Diploma in General Education, High School

Proficient in troubleshooting/maintaining computer equipment. Experience with assisting end-users in usage support/diagnostic situations. A+ and Network+ Certified. Experience with DOS Operating Systems as well as all versions of Windows Operating Systems. Experience with Server 2003 and Server 2008 Operating Systems. Experience with both install and usage of Microsoft Office applications. Intimate knowledge of Internal computer hardware installation and functionality, as well as with peripherals. Approximately 1Yr experience supporting CADD users in DOT environment. Experience with supporting MicrostationJ, Microstation V8, Geopak 2001, Geopak 2004, FDOT2002 and FDOT2004, TIMS, CAiCE, CSI, PEDDS, Risa 3D and GT Strudl. Experience with end user support for mainframe applications to include LTERM and RMT printing and password resets. Proficient in use of remote support procedures. Proficient with workstation imaging processes. Worked with Fiber Optic Network connections as well as Cat5 Network Cabling.