Inventors:
Richard Grant - Davie FL, US
International Classification:
G06Q 10/00, G06Q 30/00
Abstract:
Methods for presenting options on a telephone based, tree-structured, ordering system. The methods include re-sequencing the menus based upon the individual user's ordering history. When a menu is re-sequenced, the new order of the menu is structured so that the individual menu items are presented to the user in the order deemed to reflect the likelihood that the user will most likely order the first item on the menu. The second-most-likely-to-be-ordered item is presented second, and so on. Additionally, the user may navigate through the menu either by following the menu, or by choosing items from anywhere on the menu, even if the option selected is not one currently being presented to the user. The user may also navigate through the menu tree in a non-linear fashion, such as by repeating or skipping menu items.