Industry:
Information Technology and Services
Work:
Inforonics Global Services
- 25 Porter Road, Littleton MA Feb 2012 - Jul 2012
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Technical Support/NOC Lead
Tufts Health Plan
- Watertown, MA Nov 1995 - Jun 2006
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IS Customer Support Manager
ARC (Alternative Resources Corporation)
- Boston, MA May 1995 - Nov 1995
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IT Support Consultant
The Hanover Insurance Group (Allmerica Financial)
- Worcester, Massachusetts Aug 1994 - Apr 1995
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Financial Information Systems Analyst/General Ledger Data Administrator
Digital Equipment Corporation
- Maynard, Marlboro Massachusetts and Merrimack New Hampshire Nov 1986 - Aug 1994
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Business Systems Analyst/Administrator, U.S. Finance and Government Sales Support
Education:
Fitchburg State College
ITIL
Mount Wachusett Community College
The Help Desk Institute
Skills:
Help Desk Management, Call Center, Desktop Support, Windows 7, Novell Netware, Active Directory, Technical Support, ITIL Certified, Help Desk Support, HDI, Customer Support, Supervisory Experience, Microsoft Office, TCP/IP, Desktop Application Support, Outlook, Windows XP Pro, Password Resets, Support Magic, Remote User Support, Internet Troubleshooting, Computer Hardware Installation, Solid computer skills, Major Incident Management, Application Support Management, Application Support, Support Analysts, IT Service Delivery, Service Desk Management, Help Desk Institute, Call Centers