Industry:
Information Technology and Services
Work:
Avaya, Inc.
- Redmond, WA Oct 2000 - Mar 2013
-
MANAGING PRINCIPAL / PRACTICE LEAD
Lucent Technologies
- Redmond, WA Jul 1999 - Oct 2000
-
OPERATIONS MANAGER
Mosaix, Inc.
- Redmond, WA Sep 1997 - Jul 1999
-
DIRECTOR, Product & Tools / PROGRAM DIRECTOR
Digital Systems International
- Redmond, WA Nov 1991 - Jul 1999
-
SOFTWARE ENGINEERING MANAGER
Education:
University of Washington
Master of Science (MS), Electrical Engineering
University of Washington
Bachelor of Science (BS), Electrical Engineering
Skills:
Telecommunications, Managed Services, VoIP, Unified Communications, Vendor Management, Contact Centers, Technology Product Development, IT Project & Program Management, High Performance Teams, Cross-functional Team Leadership, Service Delivery, Customer Experience, Solution Architecture
Certifications:
Manage Our Future Together, Univ. of Washington Executive Programs
FrontLine Leadership Supervisory, Zenger-Miller
Advanced Project Management Development, Data I/O Corp.
Software Engineering, Battelle Memorial Institute
Generating Rational Approaches to Solve Problems (GRASP), Kepner-Tregoe