Work:
Royal Bank of Scotland
Service Delivery Manager ( Team Lead )
Wipro Infotech - Gurgaon, Haryana
Site In-charge
Bank of America on Behalf - Mumbai, Maharashtra
Shift Manager
Education:
Institute of Management and Technology - New Delhi, IL
MBA in Operations
IGNOU - Kanpur, Uttar Pradesh
MCA in Computer Applications
Kanpur University - New Delhi, Delhi
Bachelor's in Science
Skills:
Troubleshooting skills (Desktop / Laptop / iDevices / Blackberry), Incident Management, Problem Management, Change Management, IT Inventory Management, ITIL Framework Expert, Stakeholder Management, Risk and Compliance, Business continuity and Disaster Recovery Management, Implementing Cost effective solutions