Work:
doc2e-file, Inc - Austin, TX
Production Team Leader
Affiliated Computer Services, Inc - Austin, TX
Transaction Processor
TradeOne Marketing, Inc - Austin, TX
Auditor/Claims Processor Specialist
Sears Customer Care Network - Round Rock, TX
Online Customer Care Associate
Avis Rent-A-Car - San Antonio, TX
Rental Sales Agent
Burlington Coat Factory - San Antonio, TX
Lead Cashier/Customer Service Representative, Cash Auditor
Panda Express Restaurant - Selma, TX
Customer Service Shift Leader
Education:
Austin Community College - Austin, TX
Pharmacy Technology & Pre-Pharmacy
Theodore Roosevelt High School - San Antonio, TX
High School Diploma in General Studies
Skills:
* MS Office, General PC/MAC & Office Equipment, Shipping/Postal Services domestic and international (UPS, USPS, FedEx, Various Freight Companies), eBay Services (buying and selling). * High volume cash handling, Customer Service, various clerical duties, Adobe Acrobat Pro, Oracle Database, Adobe Photoshop, MS Access, and Oracle Query Builder. * Personal/Interpersonal Qualities and Skills: Courteous, highly initiative and detail-oriented, quick learner, able to multi-task effectively and efficiently, self-motivated, logical thinker, strong mathematical background, poised, well-mannered, experienced in customer service skills (b2b and direct customer), and have supervisory/lead experience. * Data Entry: Alpha -- 13,200 KSPH, Numeric -- 10,800 KSPH, Alphanumeric -- 11,400 KSPH. 70+ WPM, 10-key By Touch. * Bi-lingual in Vietnamese.