Inventors:
Fabien G. Hertschuh - Seattle WA, US
Benoit St-Pierre - Seattle WA, US
James L. Ford - Bellevue WA, US
Sean P. Cier - Seattle WA, US
Peter C. Wong - Bellevue WA, US
Assignee:
Amazon Technologies, Inc. - Reno NV
International Classification:
G10L 15/22
Abstract:
Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.