Position:
Vice President, Business Development at CSS Corp
Industry:
Information Technology and Services
Work:
CSS Corp
- Greater Los Angeles Area since 2011
-
Vice President, Business Development
MindTree Ltd.
- Anaheim, CA Mar 2008 - Dec 2011
-
Sr. Director - IMTS
PJR Consulting, LLC
Apr 2005 - 2010
-
Principal
CSS Corp
- San Jose, CA 2004 - 2005
-
Vice President Business Development
Microdyne Outsourcing, Inc
1997 - 2003
-
Vice President Sales and Marketing
Keane, Inc.
1994 - 1997
-
Business Development Director
Education:
Loyola Marymount University
Servite High School
Skills:
Software Industry, Outsourcing, Contract Negotiations, Knowledge Management, Consumer Electronics, Cloud Computing, Consultative Selling, Project Management, SaaS, CRM, Telecommunications, Enterprise Software, Strategy, ITIL, Management, Call Center, New Business Development, Marketing Strategy, Customer Satisfaction, Contract Negotiation, E-commerce, Customer Retention, Start-ups, Program Management, Business Development, Call Centers, Vendor Management, Leadership, Lead Generation, Business Process, Cross-functional Team Leadership
Interests:
Global Customer Care and Technical Support, Industry Best Practices, Customer Support Localization, Knowledge Centric Support, Continuous Improvement and Cost Reduction Strategies
Call Center Efficiencies, Outsourcing, Vendor Management, Quality Call Monitoring