Position:
Escalation Manager at QlikTech
Location:
Raleigh-Durham, North Carolina Area
Work:
QlikTech
since Apr 2011
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Escalation Manager
Credit Suisse
Sep 2009 - Jan 2011
-
AVP Production Support Lead, Fixed Income IT Repo Support Team
Credit Suisse
Jul 2006 - Sep 2009
-
AVP Manager, Derivatives IT Front Office Support Team - Raleigh, NC
Credit Suisse
Sep 2004 - Jul 2006
-
AVP Manager, Client Services Technical Support Team - NY, NY
Credit Suisse
Jul 2000 - Sep 2004
-
Developer Analyst
Merrill Lynch
Jan 1999 - Jul 2000
-
Sr. Specialist
Education:
BS, Florida Agricultural and Mechanical University
BS, Mathematical Sciences
MS, New Jersey Institute of Technology
MS, Information Systems
Skills:
Derivatives, ITIL, Business Analysis, Credit Derivatives, Resource Management, Management, Business Intelligence, Problem Management, SQL, IT Service Management, Microsoft SQL Server, SDLC, CRM