NEIL KATZ, M.D.
Marriage and Family Therapists at University Dr, Pompano Beach, FL

8423478, Apr 16, 2013

Apr 24, 2008

12/108915

Peter G. Finn - Brampton, CA
Neil A. Katz - Parkland FL, US
James W. Seaman - Falls Church VA, US

International Business Machines Corporation - Armonk NY

G06Q 10/00, G06F 3/048, G06F 3/00

705304, 715706, 715715, 715751

The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.

7386837, Jun 10, 2008

Sep 19, 2003

10/665586

Thomas E. Creamer - Boca Raton FL, US
Bill H. Hilf - La Habra CA, US
Peeyush Jaiswal - Boca Raton FL, US
Neil A. Katz - Parkland FL, US
Michael Mirt - Deerfield Beach FL, US
Victor S. Moore - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

G06F 9/44

717127, 717124, 717131, 709202, 709203

A method for supporting an application can include the step of receiving a problem indication relating to the application. The method can also identify a host within a grid environment, wherein a host can be a software object used by said application. A ghost agent can be associated with the host. The actions of the host can be replicated for use by the ghost agent. Data relating to the replicated actions can be recorded using the ghost agent. The indicated problem can be responded to, where the response can be based at least in part upon the recorded data.

2009003, Jan 29, 2009

Jul 25, 2007

11/828194

Victor S. Moore - Lake City FL, US
Susan Wallenborn - Raleigh NC, US
Neil A. Katz - Parkland FL, US
Mark Pozefsky - Chapel Hill NC, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

G06F 13/28

711115, 711E12067

A system for merging electronic and printed information is provided. The system includes a computing device having a visual display. Additionally, the system includes a handheld electronic memory device containing at least one information file with information corresponding to printed information that is presented on a separate physical medium. The memory device also includes a processing file comprising stored computer-readable instructions. The system further includes an electrical connector that is attached to the handheld electronic memory device. The electrical connector connects to the computing device having the visual display so that the at least one information file and the processing file are conveyed via the electrical connector to the computing device when the electrical connector is connected to the computing device.

2006020, Sep 14, 2006

Mar 11, 2005

11/078775

Akram Bou-Ghannam - Lake Worth FL, US
Victor Moore - Lake City FL, US
Neil Katz - Parkland FL, US
Thomas Creamer - Boca Raton FL, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

G06N 5/00, G06F 17/00

706045000

A method of modifying services can include reading a plurality of beliefs and a plurality of rules. The beliefs can describe at least one of data and a function available from a plurality of service providers. The rules can define conditions for combining different ones of the plurality of beliefs. The method further can include automatically combining at least two beliefs from the plurality of beliefs according to the rules to create a service.

8639589, Jan 28, 2014

Jun 10, 2013

13/913788

Neil A. Katz - Parkland FL, US
James W. Seaman - Falls Church VA, US

International Business Machines Corporation - Armonk NY

G06Q 30/00

705 2662, 705 261, 705 2661

A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

8639588, Jan 28, 2014

Jun 10, 2013

13/913697

Neil A. Katz - Parkland FL, US
James W. Seaman - Falls Church VA, US

International Business Machines Corporation - Armonk NY

G06Q 30/00

705 2662, 705 261, 705 2661

A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.

2005005, Mar 3, 2005

Sep 3, 2003

10/654360

Thomas Creamer - Boca Raton FL, US
Bill Hilf - La Habra CA, US
Neil Katz - Parkland FL, US
Victor Moore - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

G06F015/16

709200000

A method of handling requests can include the step of handling requests with a handler. An overload condition can be detected for said handler. Requests can be directed to an alternative handler. A return timer can be initialized. When the return timer exceeds a time threshold for the alternative handler, requests can be routed to the handler. The time threshold can be automatically adjusted based upon a time in which the handler handles requests.

D437859, Feb 20, 2001

Mar 4, 1998

D/084501

Carlos Alberto Alvarez - Boca Raton FL
Francis James Canova - Boynton Beach FL
Hunter Thornell Foy - Boca Raton FL
Neil Alan Katz - Parkland FL
Richard Francis Pollitt - Highland Beach FL
Lepoldo Lino Suarez - Boca Raton FL

International Business Machines Corporation - Armonk NY

1402

D14489

2011007, Mar 31, 2011

Sep 29, 2009

12/568971

Christopher J. Dawson - Bethesda MD, US
Neil A. Katz - Parkland FL, US
James W. Seaman - Falls Church VA, US

International Business Machines Corporation - Armonk NY

G06Q 99/00, G06Q 30/00, G06Q 10/00

705319, 705 11, 705400, 705347

A method and system applies a rating adjustment to ratings by avatars in a virtual universe. The rating adjustment offsets mutual rating collusion between avatars. The ratings may be adjusted based on a weighted value of indicia of association, and may also be adjusted based on rating frequencies between the same avatars. In a rating system having a fee structure, the ratings may be adjusted by scaling the rating/fee payoff to favor higher fees. Where indicia of association are weighted, the weightings are mapped to discrete levels of association between avatars, from no association to close association, with greater reduction of ratings for closer association.

7215743, May 8, 2007

Dec 20, 2002

10/324917

Thomas E. Creamer - Boca Raton FL, US
Peeyush Jaiswal - Boca Raton FL, US
Neil A. Katz - Parkland FL, US
Victor S. Moore - Boynton Beach FL, US

International Business Machines Corporation - Armonk NY

H04M 1/64

379 8818, 379 8823, 705 26, 370352

A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.