NANCY E CLARKE
Social Work in Philadelphia, PA

IT Analyst (Web Dev, eLMS) at Hi-Tec Systems, Inc., Information Technical Analyst Intermediate II at Hi-Tec Systems, Inc.

Aviation & Aerospace

Hi-Tec Systems, Inc. since Mar 2013 - IT Analyst (Web Dev, eLMS) Hi-Tec Systems, Inc. - Hi-Tec Systems for the Federal Aviation Administration since Mar 2012 - Information Technical Analyst Intermediate II CSC - Computer Science Corporation for the Federal Aviation Administration Mar 2008 - Jun 2010 - System Analyst Associate Professional I Spencer Gifts Aug 2006 - Aug 2007 - Point of Sales Associate I Sears, Roebuck and Co. Apr 2001 - May 2006 - Customer Service Manager

ITIL - Information Technology Infrastructure Library, Service Desk Management, Software Development Life Cycle, Best Business Practices, Software Configuration Management, Technical Writing, Documentation, Redmine and similar 'version tools' for configuration tracking, Collaboration tools, Project Management

Awards: Certificate of Appreciation, Hi-Tec Systems, Inc (2013) ~ In recognition of one year of service “The Giraffe Awards”, CSC (2009) ~ In recognition for exhibiting “Collaboration” for Project Accelerate

Certificate of Completion for Fundamentals of Technical Writing
ACCC
24 hours of training completed
Certificate of Completion - ITIL v3 Foundation
3 Day Course provided via company Final Exam completed and passed