Work:
Restoration Hardware - Columbus, OH
Customer Service/Sales
Walt Disney Travel - Orlando, FL
Customer Service and Sales
BankOne/Chase - Lake Mary, FL
Customer Service/Sales/Payment Resolution
Sprint Local - Altamonte Springs, FL
Customer Service/Sales Management
Spherion - Orlando, FL
Temp/Customer Service/Sales
SunTrust Bank - Orlando, FL
Customer Service/Sales Coach
Skills:
Results oriented professional over 10 years of experience in sales and service in a call center environment. Skilled in communicating with clients, lenders, investors, brokers, diverse staff and management to ensure objectives are achieved. Expertise in oral and written communications along with excellent abilities in time management and decision making. Known as a creative problem solver with leadership skills who is able to work independently or as part of a team. Meticulous attention to details and strong work ethic. Proficient in the use of MS Office Suite (Windows, Excel, PowerPoint, and Outlook), Siebel, Real Servicing, Verint, Empower, Aspect, Touch Pointe, and Adobe Acrobat. Exceptional skills in typing, 10-key, data collection and internet research., Aspect, Touch Pointe, and Adobe Acrobat. Exceptional skills in typing, 10-key, data collection and internet research.