Position:
President, C3 Performance Optimization, Inc. at C3/CustomerContactChannels, Inc., EVP at C3/CustomerContactChannels, Inc.
Location:
Miami/Fort Lauderdale Area
Work:
C3/CustomerContactChannels, Inc.
since Sep 2011
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President, C3 Performance Optimization, Inc.
C3/CustomerContactChannels, Inc.
since Mar 2004
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EVP
Aegis Communications
Nov 2004 - Mar 2010
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Senior Vice President
C3/CustomerContactChannels
Mar 2004 - Mar 2005
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Managing Partner
PRC an IAC Company
Jan 1990 - Jun 2004
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SVP of Strategic Planning & International Development
Skills:
BPO, Call Center, Call Center Development, Business Process, Training & Development, Offshore, Staff Training, KPO, Business Transformation, Customer Service, Customer Relations, Customer Satisfaction, Customer Experience, Customer Retention, Customer Acquisition, Service Delivery, Inbound, Outbound, Cross Selling, Strategic Planning, Management Consulting, Outsourcing, Performance Management, Process Improvement, Telemarketing, Training Delivery, Business Management, Change Management, Coaching, New Business Development, Leadership Development, Business Strategy, Quality Assurance, Business Process Improvement, Organizational Development, Process Management, Contact Centre, Operational Excellence, Contract Negotiations, Offshoring, International Business, P&L, Performance Improvement, Process Engineering, P&L Management, Corporate Development, Global Delivery, Global Operations, Contact Centers, Turn Around Management