Work:
Artech Information Systems - Site location (Gap/Old Navy/Banana Republic/Piperlime/Athleta Corporate)
Desktop Support Analyst
Ascent Services - Kaiser Northern California Regional Headquarters RPON Harrison St(Oakland) - Oakland, CA
Desktop Support Technician
Manpower Technical - Abbott Diabetes Care
Helpdesk Analyst
TAC Worldwide - Northrop Grumman - Pleasanton, CA
IT Support Technician
Kelly Services - SN Servicing - Rancho Cordova, CA
Helpdesk Analyst
Coretechs - State of California Department of Health Services - Sacramento, CA
LAN Administrator
Foundation Systems - PG&E - San Francisco, CA
Frontline Analyst
Milestone Technologies - Juniper Networks - Fremont, CA
Helpdesk Support- Citrix, SSL VPN, Clarify
The Computer Merchant
Hardware Technician
Global Helpdesk Support Technician
Infostations - Wireless Internet connectivity - Rocklin, CA
Technical Support Technician
Onemain.com
Senior Technical Support Technician
Onemain.com
PC Support Technician
MCI/EDS
SAP Network Analyst, Helpdesk Analyst, SR. MVS/Computer Operator, AS400 Operator
Mercy Healthcare Systems - Rancho Cordova, CA
Computer Operator III
CALPERS - Scramento, CA
Computer Operator II
SAIC - McClellan AFB - Sacramento, CA
Operations Analyst, Production Support,
Mercy Healthcare - Rancho Cordova, CA
AS400 Computer Operator
Education:
Sierra College - Rocklin, CA
Associates of Science in Science Computer Information Systems
Sierra College - Rocklin, CA
Associates of Arts
Highlands High School - North Highlands, CA
Diploma
Skills:
Experienced PC Technician with excellent customer service call center skills. Internet and Intranet Infrastructure design and Networking Topologies. Troubleshooting software, hardware, network components and services, 3270 Emulation connectivity Microsoft Office Products, RSA tokens, Remote Access, Track-It, and Peoplesoft. Provide technical support and guidance in planning, implementation and ongoing operations of desktops, servers, computing applications and peripheral devices for the Kaiser medical groups and business partners. Experience with Windows NT 4.0, Windows 2000 and Windows , Experience with Lotus Notes and Microsoft Office, Backup Exec Software ,VM Ware ,Voicemail , Terminal Services ,Symantec Ghost , PDAs and Blackberrys.