Position:
Manager Technical Escalations Team at DIRECTV
Work:
DIRECTV
since Aug 2009
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Manager Technical Escalations Team
DIRECTV
Aug 2008 - Aug 2009
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Technical Escalations Lead
Sprint-Nextel
Nov 2006 - Aug 2008
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Enterprise Service Compliance Specialist II
Sprint-Nextel
Jan 2006 - Nov 2006
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Operations Support Integration Manager
Nextel National
Jan 2004 - Jan 2006
-
Sales Support Specialist
NEXTEL
Jan 2003 - Jan 2004
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Burn IN Center Technician
NEXTEL
Mar 2002 - Jan 2003
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Technical Support Technician
AT&T Wireless Services
Jun 1997 - Mar 2002
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Technical Interface Resolution Representative
Education:
ITT Technical Institute 1995 - 1997
Associate of Science, Electronics Engineering Technology
Skills:
Call Center, Telecommunications, Wireless, Troubleshooting, VoIP, Wireless Networking, Computer Hardware, XP, Visio