MICHAEL T CRANE
Medical Practice at 121 Ave, Hollywood, FL
License number
Florida 519936
Issued Date
Oct 25, 2007
Effective Date
Jun 15, 2013
Expiration Date
Dec 1, 2012
Category
Health Care
Type
Emergency Medical Technician
Address
Address
5216 SW 121St Ave, Hollywood, FL 33330
Phone
(954) 680-3241
Professional information
Interactive Computerized Communications Systems With Voice Input And Output
US Patent:
RE34587, Apr 19, 1994
Filed:
Sep 11, 1991
Appl. No.:
7/761170
Inventors:
Michael B. Crane - Hollywood FL
Neil W. Sullivan - late of Bettendorf IA
Neil W. Sullivan - late of Bettendorf IA
Assignee:
Call-It Co. - Davenport IA
International Classification:
H04M 1100
US Classification:
379 88
Abstract:
A computerized system (10) and method for collecting input information from a person connected by telephone (14) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.