Work:
Self Employed
Author
MICROSOFT CORPORATION - Redmond, WA
Group Manager-adCenter Client Service Operations
HEWLETT-PACKARD COMPANY - Bellevue, WA
Senior PMO Manager-Microsoft Global IT Service Desk
SIEMENS BUSINESS SERVICES - Redmond, WA
Director of IT Service Desk Operations-Microsoft Branch
GTE NORTHWEST INC. - Everett, WA
Sales Manager
Education:
UNIVERSITY OF WASHINGTON - Seattle, WA
Genealogy and Family History Certification Program
DISNEY INSTITUTE - Anaheim, CA
Disney Service Standards
GTE Training Institute partnership with DUKE UNIVERSITY - Stamford, CT
Marketing Management and Development Program
UNIVERSITY OF WASHINGTON - Seattle, WA
Bachelor of Arts in Business Administration
Skills:
ITIL, Global Operations, Service Delivery, Program Management, IT Service Desk, SLAs, Quality Assurance, Offshoring, IT Service Management, Organizational Development, Staff Development, Call Center, Knowledge Management, Change Initiatives, Project Planning, Program Evaluation, IT Outsourcing, Change Management, Quality Management, Outsourcing, In-sourcing, Staff Mentoring, Organizational Leadership, Strategic Planning, Virtual Teams, IT Financial Management, Multiple Site Management, Near-shore, Transition Management, Service Improvement, Margin Enhancement, Project Governance, Process Optimization, ROI Accountability, Continuous Improvement, Cross-functional Team Leadership, Operational Excellence, Sales Management, Customer Satisfaction, Employee Engagement, Reward Strategy, Employee Recognition