MICHAEL PATRICK POINTER
Landscape Architect in Pittsburgh, PA

License number
Pennsylvania LA003084
Category
Landscape Architects
Type
Landscape Architect
Address
Address
Pittsburgh, PA 15216
LicenseFiles verified this license of Apr 22, 2017 at the Pennsylvania Licensing System.

Professional information

Michael Pointer Photo 1

Technical Support Manager At Ibm, Vivisimo Products/Big Data
Position:
Technical Support Manager at IBM
Location:
Greater Pittsburgh Area
Industry:
Computer Software
Work:
IBM - Pittsburgh, PA since May 2012 - Technical Support Manager Vivisimo, Inc. - Pittsburgh, PA Oct 2011 - May 2012 - Senior Director of Global Customer Support Vivisimo, Inc. Jan 2006 - Mar 2012 - Director of Customer Support Knova Software, Inc. Feb 2005 - Jan 2006 - Manager, Technical Services ServiceWare Technologies, Inc. 2001 - 2005 - Manager, Technical Services ServiceWare 1994 - 1997 - Knowledge Engineer
Education:
University of Pittsburgh Sep 1991 - Dec 1992
MS, Physics Ohio University Sep 1985 - Jun 1989
BS, Physics, Philosophy
Skills:
Knowledge Management, Requirements Analysis, Integration, Customer Relations, Sales Engineering, Support Management, Account Management, Software Development, Web Servers, Enterprise Search, Troubleshooting, Development & delivery of training, CRM, Customer Support, SaaS, Quality Assurance, Enterprise Software, Document Management, Operating Systems, Product Management, Business Process, Cloud Computing, Customer Service, Management, Professional Services
Honor & Awards:
National Science Foundation Scholarship National Merit Scholar

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