Position:
Support Center Supervisor at Shearman & Sterling LLP
Location:
Greater New York City Area
Work:
Shearman & Sterling LLP
- Greater New York City Area since Apr 2012
-
Support Center Supervisor
Stryker Orthopaedics
Jul 2009 - May 2012
-
Helpdesk Manager
CyberShift, Inc.
- Parsippany, NJ Sep 2008 - Jul 2009
-
Support Technician
Pfizer/Compucom
Mar 2004 - Sep 2008
-
Helpdesk Team Lead
Bristol-Myers Squibb
Apr 2003 - Feb 2004
-
Helpdesk Analysts
Data Peer
Oct 2000 - Dec 2002
-
System Administrator
Education:
Montclair State University 2009 - 2013
Bachelor's degree, Business Administration, Management and Operations
Bergen Community College 1996 - 1999
Associates, Business Management
Skills:
Data Center, Servers, Help Desk Support, Information Technology, Call Centers, Customer Satisfaction, Troubleshooting, Software Documentation, Active Directory, Process Improvement, ITIL, Technical Support, Vendor Management, Windows 7, Disaster Recovery, SharePoint, Windows Server, Change Management, XP, IT Service Management