MICHAEL PALUMBO
Cosmetology in Philadelphia, PA

Manager, Diplomate Service Center at American Board of Internal Medicine, Independent Sales Agent at North America Power Partners

Nonprofit Organization Management

American Board of Internal Medicine - Greater Philadelphia Area since Jun 2013 - Manager, Diplomate Service Center North America Power Partners - Moorestown, NJ since Jun 2013 - Independent Sales Agent North America Power Partners - Moorestown, NJ Jan 2012 - Jun 2013 - Director, Customer Service/East Coast Sales/Marketing North America Power Partners - Morrestown, NJ Oct 2010 - Jan 2012 - Manager, East Coast Sales/Customer Service/Account Management and Marketing PPT Consulting Aug 2010 - Nov 2010 - Call Center SME The Rapid Learning Institute Jul 2009 - Jul 2010 - Inside Sales/Call Center Director Iron Mountain Jul 2006 - Mar 2009 - Director, Customer Service Educational Testing Service Jan 2003 - Jul 2006 - Director of Customer Service Operations Educational Testing Service Mar 2002 - Jan 2003 - General Manger Vanguard - Malvern, PA Oct 1990 - Mar 2002 - Senior Manager

Strayer University 2009 - 2014
Accelerated, Human Resource Management Rutgers, The State University of New Jersey-New Brunswick 2005 - 2005
Mini-MBA, Business Springfield High School 1979 - 1983

Astute results oriented leader with proven success in leading customer service and operations organizations. Consistently improved customer service across a broad range of industries. Critical thinker and adept at finding the root cause of problems and leading effective process reengineering, financial management, training and organizational restructuring to drive business growth. Particular strengths in building collaborative teams and strong partnerships with internal and external clients.

Mini-MBA from Rutgers University Center of Management Development ETS President's Award Vanguard Award for Excellence Cambridge Who's Who NASD Series 6 & 63 Junior Achievement Chapter President Charlotte. NC 1999-00

Sr Director- Sales Training at Comcast Cable

Telecommunications

Comcast Cable since Mar 2012 - Sr Director- Sales Training Exelon Energy - Kennet Square, PA 2009 - Mar 2012 - Senior Sales Executive PECO Energy - Philadelpphia Jul 2001 - Oct 2009 - Manager Major Accounts- North

Director at Iron Mountain, Director at Iron Mountian

Consumer Services

Iron Mountain - Director Iron Mountian since 2006 - Director Educational Testing Service Apr 2001 - Jun 2006 - Director of Operations