Position:
Production Support Specialist Lead at Pizza Hut
Location:
Louisville, Kentucky Area
Industry:
Information Technology and Services
Work:
Pizza Hut
- Louisville, Kentucky Area since Dec 2011
-
Production Support Specialist Lead
Pizza Hut
- Louisville, Kentucky Area Apr 2011 - Dec 2011
-
Technical Business Analyst
Pizza Hut
- Dallas/Fort Worth Area Jul 2008 - Mar 2011
-
Sr. Analyst, Quality Assurance
Pizza Hut
- Dallas/Fort Worth Area Jul 2008 - Feb 2009
-
Quality Assurance Analyst
Yum! Brands
- Louisville, Kentucky Area Jun 2006 - Jun 2008
-
Technical Analyst
Yum! Brands
- Louisville, Kentucky Area Mar 2005 - Jun 2006
-
Sr. Help Desk Analyst
Yum! Brands
- Louisville, Kentucky Area Mar 2005 - Jan 2006
-
Help Desk Analyst
Yum! Brands
- Louisville, Kentucky Area Jan 2004 - Mar 2005
-
Intern
Skills:
Process Improvement, Technological Innovation, Systems Integration, Communication Skills, Project Management, Cross Functional Relationship Building, Mentoring, Software Design, Instructor-led Training, User Documentation, Technical Writing, Technical Documentation, Scrum Project Management, Agile Development Methodologies, Vendor Relationships, Software Quality Assurance, Learning Management Systems, Help Desk Support, POS, PCI DSS, Credit Cards, Gift Cards, Internet Ordering, Mobile Applications, Call Center Ordering, Linux, Unix Shell Scripting, PostgreSQL, Relational Databases, Database Administration, Data Mining, Data Management, Restaurants, Call Center, Integration, Agile Methodologies, Vendor Management, Team Leadership, Troubleshooting, Call Centers, Cross-functional Team Leadership, Team Building, Software Documentation, Software Installation, Quality Assurance, Testing, Operating Systems, Hardware, Technical Support, Visio
Honor & Awards:
I have been the recipient of the CIO’s prestigious personal award three times, and have received the personal award from over a dozen Directors and Managers. I have also earned over two dozen personal and team awards, as well as several awards from various departments and external vendors. I have been the company’s Customer Maniac of the Month twice, and give and receive personal recognition on a regular basis.
Certifications:
Certified ScrumMaster, ScrumAlliance