Position:
Service Desk SME/Project Manager at Converge Networks Corporation (CNC)
Location:
Washington D.C. Metro Area
Industry:
Information Technology and Services
Work:
Converge Networks Corporation (CNC)
- Department of Interior - IT Transformation since Sep 2011
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Service Desk SME/Project Manager
Schwartz Manager Corner
- Fredericksburg, Virginia Jul 2011 - Jul 2011
-
Subject Matter Expert
NOAA Fisheries
2010 - 2011
-
Subject Matter Expert/Manager
2020 Company, LLC
- Falls Church, Virginia Feb 2008 - Jul 2011
-
Help Desk Manager/Subject Matter Expert
2020LLC –
Sep 2009 - Sep 2010
-
SME/Support Center Manager - Dept of Education
ICF International
- Fairfax, VA Feb 2009 - Sep 2009
-
Subject Matter Expert/Manager
2020LLC
- Falls Church, Virginia Jul 2008 - Feb 2009
-
Project Manager
ManTech
- Chantilly, Virginia - Department of Justice Civil/Civil Rights Jun 2006 - Jul 2008
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Project Manager
ManTech
- Fairfax, Virginia Jun 2004 - Jul 2006
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Team Lead
Education:
Computer Learning Center 1998 - 2000
Tidewater Community College 1995 - 1996
Old Dominion University 1994 - 1996
Interests:
Family, Aikido, helping veterans
Honor & Awards:
Gulf War Veteran-USMC-Highly decorated
Awards:
CNC-USGS Contract support
Col. Darrell L. Bright USAR (Ret)
Letter of Commendation United States Department of Interior (USGS)
I want to take a few moments to properly compliment one of your employees, Mr. Michael Schwartz, on his professional conduct, tireless dedication, and supreme leadership during the execution of his duties as Project Manager at the Department of Interior.
In the presence of many senior managers, all with their own outlines of how our Information Technology Transition Program should be conducted, Mr. Schwartz has displayed a level of confidence, professionalism, and leadership ‘above the mark.’ In short; “He keeps our group on track and focused.” I cannot over emphasize this point due to the nature of all managers competing for dominance in a highly technical decision making forum. Somehow, Mike, manages to keep us in the correct lane while providing sound fundamentals of focus and cohesion. His dedication and energy toward the successful completion of our objective is highly visible from the results of our complex status issues and fluid timelines.
As a direct result of his dedication, hard work, and long hours, I am proud to report we are making significant progress. I would be honored to serve with this young man in any area of the world, regardless of the setting.
I base my observations from challenging leadership assignments as a retired senior military officer of 37 years (much of which while being globally deployed); a retired telecommunications senior manager, and currently a federal senior manager of 12 years.
Please contact me if further information is required.
High Achiever Award 2nd Honors
National Water and Power
Technical Analyst exceeds expectations of both the client and customer.
Employee of the Month-Multiple Awards
Sprint Spectrum
Customer Support analyst continually achieves highest ratings for direct technical support.
Achievement Award-5th honor
Sprint Spectrum
Numerous Achievement Awards for outstanding service and innovative support
Employee of the Month
Soza and Company LTD
Help desk analyst provided highest level of Closed Incidents, highest customer feedback scores, and maintained the highest FCR scores
Achievement Award
ManTech International
Recognized for leading the HSIN Help Desk during the Transportation Security Administration Special Event, direct support to PFO and AFO Office during Hurricane Katrina-Louisiana
Performance Based Award
ManTech Internation
Performance Based Award
Performance Based Award
ManTech International
Performance Based Award while managing the Department of Justice Help Desk.
Performance Based Award
ManTech International
Performance Based award in direct support of the Department of Justice Help Desk.
Support Center Certification
Help Desk Institute
Completion of HDI's Support Center Certification (SCS) process. Help Desk Institute (HDI) Support Center Certification (SCC) 2007- Successfully completed the HDI Support Center Certification (SCC); provided the client and customer with an overall superior level of operations, profitability, and customer satisfaction, while providing a framework for successful strategic planning, service delivery, technology optimization, and communication of business value propositions to executive management.