Work:
Best Buy / Geek Squad
Covert Operations Agent
Best Buy / Geek Squad - Panama City, FL
Counter Intelligence Agent
Best Buy / Geek Squad - Panama City, FL
Computer Sales Senior
Naval Sea System Command "NAVSEA" - Panama City Beach, FL
Intern - Coding and Design
Education:
Gulf Coast State College - Panama City, FL
AA in Liberal Arts
Gulf Coast State College - Panama City, FL
AAS in Networking Services Technology
Skills:
Communication and Technical Skills Extensive repair and troubleshooting experience with both Windows and Mac OS X Responsible for OEM repairs on wide variety of desktops, laptops, and media centers Detailed expansive networking background from education and hands on experience Coached executing repairs while maintaining accuracy, organization, and communication Familiar with a variety of tablets, eReaders and other mobile devices Experienced in qualifying, offering, and executing client solutions and services Maintained and encouraged professionalism in all internal and external communications. Experienced in training in a wide variety of tech subjects both in person and remotely Responsible for training Agents on quick accurate diagnosis, qualification, and services offerings Proven talent in conflict resolution and client retention Take personal pride in ensuring client data privacy and protecting company image