Position:
Customer Experience Consultant at Strativity Group
Location:
Greater New York City Area
Work:
Strativity Group
since Mar 2008
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Customer Experience Consultant
American Express
Nov 2004 - Mar 2008
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Director, Customer Experience
Bain & Company, Inc.
Nov 2002 - Nov 2004
-
Consultant
Columbia Business School
2000 - 2002
-
Student
Columbia Business School
Sep 2000 - May 2002
-
Student
New York State Democratic Committee
1989 - 1991
-
Deputy Executive Director
Friends of Mario Cuomo
1987 - 1988
-
Finance Director
Education:
Columbia Business School Sep 2000 - May 2002
MBA, Finance
Columbia University Sep 1983 - Jan 1987
B.A., Political Science
J. P. McCaskey High School 1980 - 1983
Skills:
Customer Experience, Management Consulting, Voice of the Customer, Customer Loyalty, Customer Satisfaction, Brand Loyalty, Customer Experience Management, Strategy, Cross-functional Team Leadership, Strategic Partnerships, Leadership, Management, Program Management, Product Development, Marketing, Customer Engagement, Analytics, Customer Retention, CRM, Business Intelligence, Thought Leadership, Strategic Planning