Work:
Flagstaff Friends of Traditional Music
- Flagstaff, AZ Jan 2011 - Mar 2013
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President
reflëktr
- Flagstaff, AZ Aug 2012 - 2012
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Co-founder
Satterwhite Consulting
Jun 2008 - Dec 2009
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Senior Customer Experience Consultant
Flagstaff Friends of Traditional Music - Pickin' in the Pines
2008 - 2009
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Fundraising Director
IBM Global Services
Sep 2006 - Jun 2008
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Managing Consultant, Customer Focused Strategy
IBM
2001 - 2008
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Managing Consultant
IBM Global Business Services
Feb 2002 - Sep 2006
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Managing Consultant, Customer Experience, Branding and Usability Design
IBM Global Services
May 2001 - Feb 2002
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Senior Information Architect; Customer Experience, Branding and Usability Design
Satterwhite Design, Inc.
Sep 1980 - May 2001
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Owner/Operator, President/Creative Director
Skills:
Customer Experience, Strategic Analysis, Strategic Consulting, Strategic Planning, Strategy Development, Change Management, Organizational Change, Team Management, Customer Relations, Customer Insight, Experience Design, Thought Leadership, Strategy, Analysis