MICHAEL ARMSTRONG
Occupational Therapy in Philadelphia, PA

5892820, Apr 6, 1999

Aug 28, 1996

8/703164

Michael G. Armstrong - Philadelphia PA
Jon G. Bastress - Crowsville MD
Miles S. Bowman - Broomall PA
David Carlucci - Randolph NJ

Bell Atlantic Network Services, Inc. - Arlington VA

H04M 344

379213

Directory assistance calls are routed to an operator tandem switch that distributes incoming directory assistance calls among available operator positions. For each call, the operator interacts with the caller to identify a directory listing sought by the caller and enters the listing information into the operator's terminal to retrieve the requisite information from a data base. An interface is provided between the directory assistance system and an intercept system to handle listings for which a directory number is no longer operative. A flag set in the data base file for the old directory listing would indicate that the number was on intercept. The system can thus provide current information contained in the directory assistance data base or updated information as to the status of subscriber's of non-working directory numbers, obtained from the intercept system data base.

5339352, Aug 16, 1994

Oct 1, 1992

7/953675

Michael G. Armstrong - Philadelphia PA
Jennifer L. Glacken - Bel Air MD

Bell Atlantic Network Services, Inc. - Arlington VA

H04M 1100

379 58

A user of a wireless communication service, e. g. a cellular telephone subscriber, can dial directory assistance; and upon request, the operator service system (OSS) will complete a call connection to a station identified in a retrieved directory listing. The switching office of the wireless communication system will forward data to the operator service system and will provide a connection of the call to the operator service system, both via a dedicated trunk. This trunk utilizes Feature Group D signaling. The OSS identifies the particular carrier providing the wireless communication service based on the identification of the dedicated trunk. The operator service system records the request for call completion, any details of the connection to the identified station necessary for billing and the identity of the requesting terminal. All of this data is forwarded to the identified service operator who in turn adds charges for directory assistance and for the call completion to the user's bill for wireless communication services.

8401154, Mar 19, 2013

Nov 4, 2009

12/612321

Piotr Boni - Providence RI, US
Michael Armstrong - Philadelphia PA, US
Henning Schulzrinne - Leonia NJ, US
Wonsang Song - New York NY, US
Jong Yul Kim - New York NY, US

Verizon Patent and Licensing Inc. - Basking Ridge NJ

H04M 11/04, H04N 7/52, H04W 4/12

379 45, 370352, 379 85, 455 6711, 4554041, 4554042, 455466, 600316, 709204, 709206, 709227, 715753, 715758, 725 33

A system includes one or more devices connected to or within one of a group of emergency services networks. The one or more devices may generate a text message that includes information identifying a user device, information identifying a geographic location of the user device, and information identifying a particular emergency services network of the group of emergency services networks; establish, based on the text message, a text-based communication session between the user device and a call taker device within the particular emergency services network; store session information regarding the text-based communication session; receive a subsequent text message; and transmit the subsequent text message to the call taker device based on the session information.